1. Purpose and acceptance
These terms govern the use of the SAYRIVO software, meaning the app.sayrivo.ma application and the agencies' public booking pages (together, the “Service”), by a vehicle rental business (the “Agency”). They are entered into with the publisher below (“SAYRIVO”).
By creating an account or using the Service, the person acting for the Agency confirms they have authority to bind it and accepts these terms on its behalf. The Service is for businesses only; it is not intended for consumers. The Data processing agreement and the Privacy policy form part of the contract.
2. The Service
SAYRIVO lets the Agency manage its fleet, reservations, customers, contracts, inspections, payments and vehicle maintenance, and publish a booking page. The Service evolves: we may add, change or remove features, without substantially reducing its core features during a period already paid for.
3. Account and users
- The Agency provides accurate information and keeps it up to date.
- Each user keeps their credentials confidential. The Agency assigns roles and is responsible for actions taken from its accounts.
- The Agency tells us without delay of any unauthorised access or lost credentials.
4. Free trial
Each new agency gets a 14-day free trial with every feature and no commitment. One trial is granted per agency. When the trial ends, access continues only if the Agency subscribes. Otherwise the account is suspended and its data is deleted 30 days after the trial ends, unless an export is requested.
5. Price and payment
The Service has one plan: 200 MAD (Moroccan dirhams) per month per agency, every feature included. The price is net, with no VAT.
The subscription is monthly, paid in advance, and renews each month until cancelled. It is paid by bank transfer, following the instructions shown in the app. A receipt is issued for each payment.
We may change the price for the future by telling the Agency by email at least 30 days in advance. The Agency may then cancel before the new price applies.
6. Late payment and suspension
If a payment is not received when due, we tell the Agency by email. If it is not settled within 7 days of that reminder, access to the Service may be suspended, including the public booking page. Data is kept during the suspension and access is restored as soon as payment is received.
After 30 days of suspension, SAYRIVO may terminate the subscription. The data is then handled as set out in section 7.
7. Cancellation and termination
The Agency may cancel at any time, by email to contact@sayrivo.ma or from its account where that option is offered. Cancellation takes effect at the end of the monthly period already paid. Amounts paid are not refunded pro rata, unless the law requires otherwise.
SAYRIVO may terminate: for a serious breach by the Agency not remedied 15 days after formal notice; immediately for unlawful use or use that endangers the Service or others; or with 90 days' notice if the Service is discontinued.
When the contract ends, the Agency may request an export of its data in a common format (CSV or JSON) for 30 days. The data is then deleted, including from backups as they rotate.
8. Acceptable use
The Agency uses the Service for its rental business, lawfully. In particular, it must not:
- record data about people without a legal basis or without informing them;
- upload unlawful content, viruses or malicious code;
- try to access another agency's data, get around the Service's limits or protections, or test its security without written permission;
- deliberately overload the Service or query it automatically beyond its intended use;
- resell the Service, make it available to anyone other than its users, or copy or decompile it beyond what the law allows;
- publish misleading offers, or content it does not own, on its booking page.
The Agency remains responsible for the rules of its own trade: rental conditions, insurance, keeping copies of identity documents, and filings with the CNDP or any other authority for its own processing.
9. The Agency's data
The Agency keeps ownership of the data it enters or imports. It allows SAYRIVO to host and process that data only to provide the Service, under the Data processing agreement. SAYRIVO may compile anonymous, aggregated usage statistics to improve the Service.
10. Artificial intelligence, signatures and templates
- AI features (document reading, photo comparison, assistant, summaries) make proposals that can be wrong. The Agency checks them before relying on them: they do not replace its own review.
- The on-screen signature collected in the Service is not a certified or qualified electronic signature. The Agency judges its value as evidence for its contracts.
- Document templates (contracts, sheets) are provided for convenience. The Agency checks they suit its situation.
11. Availability and support
We do our best to keep the Service available at all times, without guaranteeing it will never be interrupted. Maintenance may take place, outside agencies' opening hours where possible. Without a connection, the Service only lets you finish an operation already started. Support answers by email and WhatsApp on business days.
12. Intellectual property
The software, the SAYRIVO brand, the interfaces and the documentation belong to SAYRIVO. During the subscription, the Agency receives a non-exclusive, non-transferable right to use the Service for its internal needs. The Agency allows SAYRIVO to show its name, logo and photos on its public booking page.
13. Liability
SAYRIVO undertakes to use reasonable care and skill. It is not liable for indirect loss (lost revenue or customers, harm to reputation), nor for the consequences of wrong information entered by the Agency or of decisions based on unchecked AI proposals.
SAYRIVO's total liability, for all causes combined, is limited to the amounts the Agency paid in the 12 months before the event giving rise to it. These limits do not apply to gross negligence or wilful misconduct, or where the applicable law forbids them.
The Agency indemnifies SAYRIVO against any third-party claim arising from use of the Service in breach of these terms.
14. Force majeure
Neither party is liable for a failure caused by an event beyond its reasonable control, such as a general outage of the internet or of an essential provider, a natural disaster or a decision of the authorities.
15. Changes to these terms
We may change these terms. For an important change, the Agency is told by email at least 30 days before it takes effect and may cancel at no cost before that date. Continuing to use the Service afterwards means accepting the change.
16. Governing law and disputes
These terms are governed by Moroccan law. The parties first seek an amicable solution. Failing that, the dispute goes before the competent courts of Morocco.
These terms are published in French, English and Arabic. If the versions differ, the French version prevails.
17. Contact
For any question about these terms: contact@sayrivo.ma.